Rising Costs and Staffing Struggles? Why MSPs Are Turning to Outsourcing

Why Top MSPs Are Turning to Outsourcing For Success 

MSP Owners, does this hit close to home? 

• Are rising costs — tools, salaries, cyber insurance, health benefits, and retirement funding — shrinking your margins? 

• Struggling to find skilled techs to fill open roles? 

• Is your team feeling the heat from an overwhelming volume of support tickets? 

• Having trouble staffing after-hours or overnight support? 

• Do you have reliable coverage for alerts outside of business hours? 

These challenges are all too familiar to Managed Service Providers (MSPs). The industry’s increasing complexity and competition require innovation, agility, and reliable staffing solutions. Enter Kalutasan, your trusted partner for outsourcing. 

Why MSPs Are Choosing Outsourcing to Stay Competitive 

The MSP industry is rapidly evolving, and the most competitive players are finding strategic ways to stay ahead. Outsourcing is no longer just a cost-saving measure; it’s a growth strategy. Here’s why: 

• Cost Efficiency: Outsourcing allows MSPs to reduce expenses on salaries and benefits while accessing a global talent pool. 

• Operational Scalability: With outsourced talent, MSPs can quickly scale their operations to meet demand without overburdening their local teams. 

• 24/7 Support: Offshore staff enable round-the-clock monitoring, ensuring clients receive uninterrupted service. 

• Access to Expertise: Skilled tech talent from countries like the Philippines bring a wealth of experience, often at a fraction of the cost. 

Kalutasan is at the forefront of this trend, offering MSPs a seamless solution to these challenges. 

What Sets Kalutasan Apart 

Kalutasan connects MSPs in the U.S. with highly skilled tech talent from the Philippines. But what truly sets them apart is their deep understanding of the MSP industry. With a team of experienced MSP managers handling recruitment, Kalutasan ensures every candidate is vetted to meet the unique needs of the sector. 

Here’s what some of their clients have to say: 

• “We used Kalutasan to fill a new position recently. Their experienced MSP managers handled the recruiting and screening. This is huge!” – Shri Chaudhary 

• “We’ve worked with 5 other placement companies, but Kalutasan consistently provides higher-quality candidates by a wide margin.” – Ryan Smith 

Seamless Integration and Outstanding Results 

One of the greatest concerns MSPs have about outsourcing is whether remote staff will integrate seamlessly into their existing teams. Kalutasan clients report overwhelmingly positive experiences in this area: 

• “We added 2 contractors to our Technical Services team, and they’ve been fantastic. They’ve integrated seamlessly and feel like part of our team.” – Sean Fagundes 

• “Having Andrew on our team has been fantastic! He’s proactive, eager to learn, and feels just as integrated as our local staff.” – Peter Wehrli 

Solving Long-Standing Pain Points 

Kalutasan doesn’t just provide staffing—they solve problems. Whether it’s staffing overnight support, handling ticket overloads, or ensuring consistent alert coverage, their dedicated resource model delivers exceptional value: 

• “Switching to Kalutasan’s dedicated model made a world of difference. We saved money, and their commitment and attention to detail have been outstanding.” – David Cross 

• “Within just a few weeks, their candidates were resolving over 10 tickets a day. The communication has been seamless, and the candidates were already familiar with our tools.” – David Williams 

A Partner You Can Trust 

Kalutasan takes the time to understand each MSP’s unique needs, resulting in tailored solutions that drive success: 

• “Barbara and Jamie at Kalutasan take the time to screen candidates specifically with us in mind. This has led to fantastic synergies and successful key placements.” – Nick Burrows 

• “Their support team is exceptional. We’ve achieved substantial cost savings and enhanced our operational efficiency.” – Sal Addotta 

Ready to Transform Your MSP? 

Outsourcing with Kalutasan is more than a staffing solution—it’s a way to future-proof your business. Whether you’re new to outsourcing or looking for a better partner, Kalutasan is ready to help you scale, reduce costs, and deliver unparalleled service to your clients. 

Discover the Kalutasan difference. Reach out today and let’s solve your challenges together. 

Check out the video below to hear directly from our happy clients about their positive experiences working with Kalutasan!