“I Wish I Had Done This Earlier When I Owned my MSP”

My name is Barbara Kudla. For more than 20 years, my husband and I owned and operated Tarrytech Computer Consultants. Tarrytech was an award-winning MSP that earned a spot on the Inc, 5000 list of Fastest Growing Companies in North America for 3 consecutive years, leading up to a highly profitable sale of my company in 2021.

As a previous MSP owners, we are aware of the struggles you face daily with regards to filling open positions and servicing your clients. Rather than focusing on strategy and growth, you are looking for tech resources, combing through unqualified resumes, trying to prevent employee burnout and client churn. 

We struggled with this in our MSP, and these challenges have only become greater since we sold. COVID has resulted in The Great Resignation and quiet quitting amongst some of your employees. Tech salaries have skyrocketed, and there is a dearth of qualified job seekers in the IT field.

The Good News

I’m going to share a secret that the best MSPs are leveraging to grow exponentially, increase profits, and edge out the competition. This secret is hiring overseas resources from the Philippines!

When we owned our MSP, we tried outsourcing to many locations including Romania, India, and South America, and had been burned. The skills and personalities of employees in these locations did not align with our company’s service standards and culture which resulted in wasted time, money, and dissatisfaction from our clients and team. However, I was a member of several MSP peer groups where many of my colleagues were having tremendous success with techs from the Philippines. 

Having been burnt, I didn’t think that outsourcing was right for us. My excuses were probably the same as yours: I didn’t want to get burned again, the resources wouldn’t be a fit, I didn’t know where to start, and didn’t know how to find quality candidates that I could trust in my business.

Eventually, I got fed up. The stress of increasing salaries, shrinking margins, and open roles was negatively affecting our business. I decided to give outsourcing to the Philippines a try. When I eventually did, I wished I had done so years earlier. 

Why the Philippines?

What I learned was that Filipino tech resources were perfect for our MSP! English is the official business language in the Philippines, which facilitated concise, clear communication. In addition, the culture, work ethic, and values in the Philippines perfectly align with western business practices. The Philippines has a population of more than 100 million, and consistently delivers a deep bench of qualified techs eager to work. This allowed me to choose the techs with the most talent from a pool of qualified applicants. 

Immediately, we were able to save over 55% in labor costs (which went straight to our bottom line!), increase customer satisfaction, decrease the stress on our team, and hire a full-time team to cover our helpdesk until 11PM.

Building a bench of overseas Filipino resources was a major contributor to giving us the freedom we needed to grow our business exponentially and achieve our goals.  

Fast forward to 2023

Realizing that the struggles I mentioned above still exist for MSPs, I started Kalutasan, Inc. Kalutasan is the Filipino word for “solution,” and the mission at Kalutasan is to provide outsourced superhero staffing solutions for your MSP.

Isn’t it time that you act on the secret that successful, profitable, growing MSPs are leveraging in their businesses? Call us today at +1 (914) 618-4138 to discuss how we can help you achieve your goals!