How to Cost Effectively Staff Overnight Support for Your MSP

Given the pace at which the world is progressing these days, businesses need to operate 24 hours a day, 7 days a week. Successful companies have a common pattern: they have global teams that work round the clock and keep the operations running. MSPs, or Managed Service Providers, are at the core of the world’s digital story. 

Providing IT services, the MSPs exist in a highly competitive market where only companies with operational efficiency survive. Such efficiency is needed because customers want their issues resolved instantly regardless of what day of the week or what time of the day it is. That’s where the Philippines’ night shift advantage comes in. 

In this article, we will explore the different advantages of the night shift and the edge that the MSPs gain by hiring night shift teams from the Philippines.

Advantages for MSPs with Night Shift Coverage

MSPs have several advantages to utilizing a night shift team. Some of these benefits are discussed below.

Increased Client Satisfaction 

Clients rely on their IT infrastructure as the backbone of their business operations. If downtime occurs, it can lead to a decrease in productivity and revenue. Moreover, employees working in companies without night shifts experience more work pressure.

Such employees have to deal with double the tasks compared to firms with night shift employees. These employees ensure prompt issue resolution, minimize disruptions, and keep businesses running smoothly even during off-peak hours.

Increased Trust and Confidence

Clients have a higher confidence level in their IT service providers when they know that their issues will be resolved on the go, even if they filed a complaint at 2 a.m. MSPs with a night shift team can proactively monitor their systems. 

Doing so allows them to identify potential issues early on, and take preventative measures in real time, resulting in increased trust and confidence among the clients.

Enhanced Service Delivery

Night shift enables MSPs to offer a 24/7 operation model and provide a wider variety of services. During off-hours, the night shift employees can carry out routine maintenance tasks. 

This frees up valuable time for the MSP’s core team, allowing them to focus on high-value projects and strategic initiatives for clients during normal business hours. This enhances the overall service delivery.

Increased Revenue Potential

This one is simple math. By offering a 24/7 service, MSPs stand out from their competitors. Not only this, it becomes one of their main selling points, attracting new clients looking for higher levels of IT support. As your client base increases, the revenue potential also sees an upward curve.

Global reach: With an MSP’s night shift team, you’ll be able to expand your reach and serve clients across multiple time zones. This will open up new business opportunities, strengthen your global IT solutions provider position, and give you access to a diverse and expanding client base.

Philippines: The Best Place to Hire for Your Night Shift Coverage

The Philippines has become one of the world’s fastest-growing IT talent centers. Universities are producing graduates with advanced technical knowledge, excellent English skills, and a strong work ethic. Here is why you should build the night shift team for your MSP by hiring talent from the Philippines:

Skilled Workforce

The Philippines had 1.7 million IT industry employees in 2022. Universities adapt their programs to the changing needs of the IT sector, resulting in a diverse and skilled workforce that is well-versed in network administration, cybersecurity, cloud solutions, application development, and other tech-related services. Hiring your night shift employees from the Philippines will lead to seamless integration into your MSP.

Cheap but Skilled Employees

The salaries and benefits of Filipino IT professionals are more competitive than in North America or Europe. So, your MSPs can save a lot of money, which can be reinvested in areas such as training and development of both your core and night shift team, or in expanding your services to cater to a maximum number of clients.

Cultural Alignment

Filipinos love to work hard and have a positive attitude. They are always keen to learn and improve their skills. Such qualities make them a great fit for any MSP around the world. Moreover, their good communication skills make it easy to guide them and solve problems quickly. With employees from the Philippines, your in-house team and your night shift team can work together to create a highly productive atmosphere where customer needs are put first.

Time Zone Advantage

The Philippines is 12 to 16 hours ahead of major time zones in North America and Europe. This is ideal for a smooth night shift operation. Problems can be resolved quickly during off-peak times in the client’s location, ensuring continuous service and the least amount of disruption.

Conclusion

The secret to the success of any IT company is building a team that works together round the clock to improve customer service. With a trained and well-equipped night shift team based in the Philippines, your MSP will cater to your clients 24/7, enhancing customer satisfaction, minimizing downtime, and staying ahead in the fast-paced IT industry.

Kalutasan is a one-stop solution to all your staffing problems. Contact now!