Providing Outsourced Superhero Staffing Solutions for MSPs

“At Elevative, we initially outsourced some of our centralized and proactive services to a larger company that used a shared model. Exceptional service is at the heart of what we do, and over time, we discovered the shared model approach just didn’t meet our standards. Switching to Kalutasan’s dedicated resource model made a world of difference. Not only did we save money, but the commitment, attention to detail, and response time have been outstanding.”

“At BIOS Technologies, we’ve worked with many staffing companies over the years, and Kalutasan stands out at the top. Initially, we had some concerns about outsourcing technical roles overseas—whether the candidates would fit into our culture, face language barriers, or lack the necessary tech skills. But Kalutasan’s recruiters are a cut above the rest. Their deep understanding of the MSP industry helped them find us the perfect candidates. The communication has been seamless, and the candidates were already familiar with our RMM and PSA tools. Within just a few weeks, they were resolving over 10 tickets a day. If you’re an MSP thinking about outsourcing, we highly recommend partnering with Kalutasan.”

“Having Andrew on our team has been fantastic! He’s proactive, regularly taking on tickets from the triage queue without being asked, and always goes the extra mile. What’s more, he’s eager to learn new technologies. Even though he’s based overseas, he feels just as integrated into our team as our local staff. ”

“We added 2 contractors through Kalutasan to our Technical Services team, and they have been fantastic. They have integrated seamlessly into our organization and are truly just members of our team now. The process to get up and running was very fast and the ongoing management of the resources has been mostly painless. ”

“We have worked with 4-5 other placement companies, and Kalutasan has consistently provided higher quality candidates by a wide margin. It is very clear they are passionate about seeing the relationship with the employee succeed and have a well-developed process from the start of the engagement through signing, onboarding, and beyond. I cannot recommend working with them enough.”

“We are a small MSP. We used Kalutasan to fill a new Level 1 Helpdesk position recently. Going through Kalutasan meant that we had experienced MSP managers doing the recruiting and screening of candidates. This is huge. We were lucky to find an individual who actually had worked in similar environment and toolset that we are using in our practice, so she came up to speed rather quickly.”

“I first found Kalutasan through LinkedIn and since I was also looking for a new venture, I figured why not give them a shot and it definitely paid off since day one. They were very much hands-on, and not just during the initial hiring process, but also even after assigning you to a client. I love that they are always on top of everything, and I have already recommended Kalutasan to other people aspiring to work with MSPs. Here’s to more success and more years working together!”

“One of the things I enjoy most about working at Kalutasan is the owners of the company, Jamie and Barbara! Even when it is a hectic day for the team, they always make it a point to check in with us, and ask how we are doing. In addition, they take the time to train us and make sure we have the tools we need to be successful. They consistently ensure that we are taken care of.”

“Working at Kalutasan has been an incredible experience. The interview was well-structured, and the team’s professionalism and friendliness stood out from the start. The environment here fosters development and creativity, making it a wonderful place to work. I strongly recommend joining Kalutasan!”